Shipping HOW MUCH IS SHIPPING? Shipping is calculated at checkout based on the contents of your cart and the shipping address. This takes into account product weight and dimensions, and whether the location being sent to is metro, regional or remote. The price will change depending on whether it is a commercial or residential address. There is an extra charge for items marked as *Dangerous Goods by the courier. Please note, that we are currently using Freight Exchange as a freight broker. Their terms & conditions are listed here. WHERE DO YOU SHIP? We ship to most destinations in Australia. If the checkout does not allow your shipping address, please contact us and we will see what we can do to help. WHO DO YOU SHIP WITH? We use different couriers depending on rates and services available, including Border Express, Couriers Please and Australia Post. If you have a specific reason to use or not use a particular courier please let us know. what about insurance? We will generally insure any delivery above $500, BUT; Freight damages MUST be reported to us within 24 hours of delivery for insurance claims on damages to be realised. Where possible please inspect the delivery for external damage to the packaging, and if damage is suspected inspect the goods BEFORE signing for the delivery. Please refuse any obviously damaged deliveries (smashed panels, dented batteries) and ask the delivery driver to return the delivery to the depot and report the damages to us ASAP. If you have granted “Authority to leave” or missed the driver, or have your delivery made to a depot, have the receiver inspect the delivery and please report any freight damage to us directly with photos via email within 24 hours of the delivery being made. Unfortunately, we cannot guarantee damages will be covered by insurance if they are reported after 24 hours from the time of delivery. How Long Does the shipping take? It varies greatly based on the destination and the products ordered. Orders are usually dispatched from our warehouse in Preston, VIC within 48 hours. You can use the estimates below as a rough guide for shipping time: VIC and SA: 1-2 days QLD and NSW: 2-3 days NT, WA and TAS: 3-10 days These estimates do not apply if the destination is regional or remote. Once orders leave our warehouse we have very little control over the actual shipping time. If you need a more accurate estimate of shipping time please contact us. RETURNS ARE YOU ELIGIBLE? Thanks for shopping at Preston Off Grid. If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return: Your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase. Change of Mind returns may incur a restocking fee. REFUNDS Once we receive your item: We will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. SHIPPING You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. WARRANTY CLAIMS ALL requests for warranty or service MUST be lodged via our Technical Support email. We will NOT accept any goods without an RMA being allocated to you first. Goods that are covered by a Manufacturer’s Warranty will be eligible for a replacement or repair, at the discretion of the manufacturer. DOA (Dead on Arrival) warranty claims must be lodged within 7 days of receiving goods. It is the customer’s responsibility to inspect all goods within this time period. We do not provide replacements to cover you while your item is tested or repaired under warranty. It is the customer’s responsibility to ensure they have sufficient backup equipment to cover them in the event of equipment failure. We highly recommend people who are living off-grid, or using our equipment for mission-critical applications, invest in backup Inverters and Solar Charge Controllers. FREIGHT DAMAGE Freight damage claims must be lodged within 7 days of receiving goods. It is the customer’s responsibility to inspect all goods within this time period. We will not accept any claims outside of this time period.
